Legal

Privacy Policy

This policy explains how IMxplorer handles personal data across inquiry, planning, booking, and post-travel support.

Last Updated: April 1, 2026

1. Information We Collect

To plan and manage travel, we may collect personal details such as your name, phone, email, city, travel preferences, and budget.

For confirmed bookings, we may also collect traveler details required by suppliers or authorities, including passport information, date of birth, visa documents, and emergency contact data.

2. How We Use Your Information

  • To prepare custom itineraries, quotes, and booking options
  • To coordinate with airlines, hotels, transport operators, embassies, and other service partners
  • To provide support before, during, and after travel
  • To send booking updates, service alerts, and important documentation
  • To improve service quality, operations, and client experience

3. Communication and Marketing

We may contact you via call, email, WhatsApp, or SMS for service communication and relevant travel updates.

You can opt out of promotional communication at any time, while operational communications related to active bookings may still be sent.

4. Sharing of Data

We share information only when needed to deliver services, fulfill legal requirements, or protect rights and safety.

  • Travel suppliers and visa/processing partners involved in your itinerary
  • Technology and communication service providers supporting operations
  • Regulators, law-enforcement, or authorities when required by law

5. Data Security and Retention

We use reasonable administrative and technical safeguards to protect personal information against unauthorized access, misuse, and disclosure.

Data is retained only for as long as needed for business, compliance, tax, audit, dispute handling, and legal obligations.

6. Your Rights

Subject to applicable law, you may request access, correction, or deletion of personal data held by us, or withdraw consent for specific non-essential uses.

We may request identity verification before processing rights-related requests.

7. Cookies and Tracking

Our website may use cookies and similar technologies to improve performance, security, analytics, and user experience.

Please review our Cookie Policy for details and controls.

8. International Processing

Travel operations can involve international suppliers and systems. Your data may be processed in countries outside your residence as needed for itinerary delivery.

When this happens, we aim to use appropriate safeguards under applicable law.

9. Policy Updates

We may update this policy periodically to reflect operational, legal, or regulatory changes. Updated versions are effective from the posted date.

10. Contact for Privacy Requests

Call us