Legal

Cancellation & Refund Policy

This policy explains how cancellation, amendment, and refund cases are managed for customized IMxplorer bookings.

Last Updated: October 12, 2026

1. Policy Scope

This policy applies to travel services coordinated by IMxplorer, including flights, accommodation, visas, ground transport, cruises, insurance, and related concierge support.

Every booking contains supplier-specific terms. Where supplier terms differ, supplier rules take precedence, subject to mandatory passenger rights and applicable law.

Nothing in this policy limits any refund or compensation right that applicable law gives you and that cannot be excluded by contract.

2. Cancellation Requests

All cancellation requests must be submitted in writing by email or WhatsApp from the booking contact person.

The effective cancellation date is the date and time when the written request is received by IMxplorer.

3. Charges and Deductions

  • Supplier penalties may apply based on fare rules, room rates, visa stages, and cut-off dates.
  • IMxplorer service/consultation/processing fees may be non-refundable once planning or execution has started.
  • Bank charges, foreign exchange conversion loss, and payment gateway fees may be deducted where applicable.

4. Rescheduling and Amendments

Date changes, name corrections, route changes, or hotel amendments are subject to supplier approval and availability.

Amendment fees from suppliers and additional fare/rate differences are payable by the client.

5. No-Show and Unused Services

Unused services, no-shows, or partially used itineraries are generally non-refundable unless the supplier explicitly approves otherwise.

For airline tickets, a non-refundable or no-show fare does not make statutory taxes and government or airport charges non-refundable. These are refunded in line with applicable aviation regulations.

6. Force Majeure

Refund outcomes affected by weather events, natural disasters, geopolitical restrictions, strikes, epidemics, government advisories, or transport shutdowns depend on supplier and authority decisions.

IMxplorer will support rebooking or claim coordination where feasible, but cannot guarantee waivers.

7. Refund Timelines

For airline tickets, refunds follow the timelines set by applicable aviation regulations, including the DGCA passenger refund rules in India. Those timelines take precedence over the general estimates below.

For hotels, cruises and other services, approved refunds are processed after funds are received from the relevant supplier. Indicative processing windows can range from 7 to 21 business days, and may be longer for international supplier settlements.

We keep you updated on the status of every approved refund until it is paid.

8. Contact for Cancellation and Refund Support

Call us